Frequently Asked Questions

We understand being concerned about scams. We work in partnership with local law enforcement agencies, and we are happy to provide agency contact information or other means of verification based on the city or county in which you were cited. Please call the Help Desk at (607) 524-2920 for any additional verification you may need.

You have every right to appear in court and contest the charge. In this case, the prosecutor will be provided with government and insurer records associated with your violation. You will be provided with a final opportunity to enroll in the Diversion Program at that time. Please call our Help Desk at (607) 524-2920 to receive a court appearance date.

Government records indicated an uninsured status at the time of the violation. If you have proof of insurance for the date of the notice, please scan and upload it here. We will verify it with insurers and request clearance for you.

NOTE: If your vehicle is registered in New York but your vehicle insurance policy coverage lists your vehicle at an out-of-state address, then that is considered uninsured in New York. Your vehicle must be insured in the same state in which you have registered your vehicle.

ADDITIONAL NOTE: If you are serving in the U.S. military and have out-of-state insurance coverage on the noted vehicle, please contact the Help Desk or upload documentation here for review.

You are responsible for insurance coverage until ownership officially changes. As you are the owner of the vehicle and it was in use on a public roadway, you are responsible for holding insurance coverage that meets the state’s requirements.

New York law states that the owner of a vehicle is responsible for insurance coverage of that vehicle, regardless of who is driving it, unless the vehicle is stolen.

Please upload a copy of the Police Report here and your case will be reviewed. For further assistance, please call the Help Desk at (607) 524-2920.

According to government records, the vehicle was in use on a public road without proper insurance, which is a violation of state law.

To show that you did not own this vehicle on the date of notice, please scan and upload your official bill of sale here. We will need the name and address of the buyer for verification of the purchase for the notice to be dismissed. If you need further assistance, please call the Help Desk at (607) 524-2920.

At the time and location of the violation, all records indicated that you did not have insurance.

No, we cannot represent insurers. Please contact a local agent to obtain coverage.

The Diversion Program is the quickest way to resolve your notice. It saves you time and money by allowing you to avoid court costs, license suspension, and by keeping the offense off your driving record. Through the Diversion Program, you pay a reduced fee instead of a fine, take an online course, and agree not to allow the vehicle to be driven uninsured.

Checks and money orders are not accepted for payment at this time. A debit card or credit card can be accepted any time online or over the phone during regular business hours. Please call the Help desk at (607) 524-2920 for assistance.

No, regular court staff are unable to accept payment. A debit card or credit card can be accepted any time online or over the phone during regular business hours. Please call the Help desk at (607) 524-2920 for assistance.

If your vehicle was uninsured on the date noted, then we can help you resolve this through the Diversion Program – without going to court, without missing work, without paying the higher cost court fine and fees, and without the insurance lapse being reported to the State. This Diversion Program exists to help you, but you must do four things: (1) agree not to allow use of this vehicle on a public roadway while it is uninsured, (2) pay the $400 program fee, (3) complete the no-cost online course, and (4) submit a course certificate of completion.

Depending on how long it takes for the insurer to respond, this verification can take 3-5 business days. We must verify that the proof of insurance was current for the date of notice.